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Frequently Asked
Questions


Why choose Plum Living Home Health Care Services? There are many choices of home health care providers.  Sometimes so many, that making the choice seems like taking your best guess from a google search or a pamphlet on a dusty shelf in a physicians office.  Some times home health care is being sought because someone else thinks you need support and have a million reasons why.  When we are contacted by You, we ask "How can We help?".  We believe the support and services you ask for should be chosen and directed by you.  We may not need to be the answer to all of your needs and we will always put you first in helping you get what you need.  We do not provide services "to" but rather "with" and "for" you.  Plum Living provides trusted, professional and personal services specifically requested and designed by You.  If we are contacted by a friend or family member on your behalf we have the same approach and work collaboratively with everyone involved to make sure that the needs, wants and wishes of the person requiring services are the focus of any services provided.

Does Plum Living only provide services for the LGBTQ community? No. Although many of our clients identify as gay, lesbian, bisexual, transgendered, or queer, many do not.  Who you are is important to us and we believe that acknowledging and understanding your life experiences and expressions is a critical point in being involved in your life.

I don't really need home health care services, but I do need a fantastic housekeeper.  Can you do that?  Yes.  We have many clients who use our housekeeping services because of the flexibility and fantastic services we provide.

I'm not a "senior", but I need help. Can I call you?  Yes, and the first thing we do will be to never use the word 'senior".  We use it only in the context that a specific age may qualify you for a funded program where they identify you by that term.  We offer services to people of all ages and know that terms that have traditionally described age categories are obselete and not in keeping with how we view ourselves.

How much will enahnced living and home health care services cost?  Every person has unique needs.  We will help you to determine which member of our team is best to suit these needs based on their experience, professional designations and expertise.  The cost to you for these services will depend on what you need.  Typically our rates begin at $25.00 per hour and will be adjusted from there for support of increasing or decreasing complexity.  


Are services available 24 hours a day?
  Yes, based on your specific needs we will develop a plan with you including determining how often you may need services. Our service frequency can range from daily, weekly, and monthly  Your needs can also change from time-to-time and we are committed to providing you with what you need and when you need it.

Will Plum Living advocate on my behalf? Plum Living is often involved in advocacy efforts surrounding hospital stay needs and in collaboration with hospital staff and community health care providers in planning for discharge from acute hospital stays. Sometimes the information presented while in an acute care can be overwhelming, come at you from every direction and at times of the day when you are least able to absorb it all. (Hospital rounds at 7:30 AM are not a friendly experience). We can also arrange any healthcare or supportive equipment required in your home, we consult with physicians and other community healthcare professionals in regards to a and follow up care, services, or support. We are also happy to provide regular reports to your friends and family if you ask us to. 


Are healthcare fees covered
by my insurance? We can help you identify benefits you may already be insured for, as well as government-subsidized services you may qualify for through your health authority.  We are also an approved provided for Veterans Affairs Canada.


Is Plum Living an established, reliable, company?  Yes. We have been in existence since 2006. We are an experienced, an experienced, professional company agency with an excellent reputation. We ensure that all of our staff are thoroughly screened before being hired and we carry liability and WCB insurance. We are happy to supply references from people we currently provide services for.

What do I do now?  Call Plum Living at 604.789.8725.


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